Zendesk Trigger Plugin for Dify

A comprehensive webhook-based trigger plugin for Zendesk that enables intelligent automation workflows in Dify.

Overview

This plugin connects Zendesk's customer service platform with Dify's AI capabilities through webhook triggers. It supports various Zendesk events to enable intelligent customer service automation, and knowledge base optimization.

Use Cases

1. Intelligent Ticket Processing

• Scenario: Automatically analyze new tickets and route them to the right agent
• Trigger:
• Workflow:
  • AI analyzes ticket content, priority, and sentiment
  • Recommends best-fit agent based on expertise
  • Generates initial response suggestions

2. SLA Monitoring & Alerts

• Scenario: Prevent SLA breaches with proactive alerts
• Trigger: ,
• Workflow:
  • Monitor ticket status transitions
  • Alert when approaching SLA deadlines
  • Trigger automated escalation

3. Knowledge Base Optimization

• Scenario: Improve help center content based on ticket trends
• Trigger: ,
• Workflow:
  • Analyze common ticket topics
  • Recommend knowledge base articles
  • Optimize agent efficiency

Supported Events

Ticket Events

• ticket_created: New support ticket created
• ticket_marked_as_spam: Ticket flagged as spam by Zendesk
• ticket_status_changed: Ticket status changed (new → open → solved → closed)
• ticket_priority_changed: Ticket priority modified (low → urgent)
• ticket_comment_created: Comment added to ticket (public or private)

Knowledge Base Events

• article_published: Help center article published
• article_unpublished: Help center article unpublished

Configuration

Prerequisites

1. Zendesk account with admin access
2. API Token or Oauth client from Zendesk Admin Center
3. Zendesk subdomain (e.g., for acme.zendesk.com)

Setup Steps

1. API Token configurations

• navigate to
• add a API token
• config the api to dify

2. Oauth Client configurations

• the oauth client config is more complicated, let's compare the two screenshot
• the in dify is the in Zendesk
• the of Zendesk required to copied from dify
• the of Zendesk required choose

Keyword-tagged comments

To react only to comments tagged with a keyword:

1. Subscribe to and set Body Contains to a keyword such as
   (optionally Author Type = staff only, Strip Keyword = yes).
2. Use (the comment without the keyword), and in downstream nodes.

Troubleshooting

• when creating the subscription: Zendesk rejected the credentials (it returns an empty body).
  Check the subdomain ( or ), the admin email and the API token, and make sure
  token access is enabled in Admin Center > Apps and integrations > Zendesk API.
• : the user is not an admin. Only admins can manage webhooks.

Version History

• 1.2.0: Fix never firing (Zendesk sends );
  fetch the webhook signing secret from Zendesk so signatures are verified; readable Zendesk API errors;
  admin role check during credential validation; null-safe status / priority filters;
  output schemas aligned with the real payload; new , ,
  outputs and / comment filters.

• 1.0.0 (2025-10-31): Initial release

  • Support for ticket, comment and article events
  • Comprehensive filtering options
  • Webhook signature validation
  • Multi-language support (EN, ZH, JA)